Privacy Policy

3DArtiX Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect personal information from users of the 3DArtiX website. By using our site, you consent to the processing of your personal data in accordance with this policy.

1. Data Controller

The data controller is 3DArtiX, identified as the operator of the website and the service provided. You can contact us via email at: 3Dstore@3dartixstore.com.

2. Types of Data Collected

3DArtiX collects and processes the following types of data:

• Data provided by the user: Personal information such as name, surname, email address, payment details, and other information voluntarily provided during registration or use of the site.
• Browsing data: Information automatically collected, such as IP address, browser type, pages visited, dates, and times of access.
• Transaction data: Information related to purchases, sales, and downloads made through the site, including order history.

3. Purpose of Data Processing

Personal data is collected and processed for the following purposes:

• Service execution: Managing accounts, processing transactions, providing, and delivering digital products.
• Customer support: Responding to support requests and inquiries.
• Marketing and promotional communications: Sending updates, newsletters, and promotions, subject to user consent.
• Website and service improvement: Analyzing browsing preferences and behaviors to enhance the user experience.
• Security and fraud prevention: Protecting against unauthorized activity and misuse of 3DArtiX services.

4. Legal Basis for Processing

The processing of personal data is based on the following legal grounds, as required by the GDPR (EU Regulation 2016/679):

• Performance of a contract (Art. 6(1)(b)): Processing necessary to provide the services requested by users.
• Consent (Art. 6(1)(a)): Required for sending marketing and promotional communications.
• Legitimate interest (Art. 6(1)(f)): To prevent fraud and ensure the security of our services.
• Legal obligations (Art. 6(1)(c)): To comply with legal and regulatory requirements.

5. Data Retention

3DArtiX retains personal data for the period necessary to fulfill the purposes for which it was collected or as required by applicable laws. Afterward, the data will be deleted or anonymized, unless further processing is required to comply with legal obligations.

6. Sharing Data with Third Parties

Users' personal data may be shared with:

• Service providers: such as hosting providers, payment systems (e.g., Stripe, PayPal), analytics tools (e.g., Google Analytics), and email marketing services (e.g., Mailchimp) to perform activities on behalf of 3DArtiX.
• Competent authorities: in compliance with legal obligations or government requests.
• Other users of the site: only the information necessary to complete a transaction or for purposes related to the service offered.

7. Data Transfer Abroad

If necessary for the execution of the service, personal data may be transferred to countries outside the European Economic Area (EEA), such as service providers in non-EU countries. In such cases, we ensure that adequate protection measures are adopted, such as the use of standard contractual clauses provided by the GDPR, to ensure data security.

8. Data Security

3DArtiX implements appropriate technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, restricted access to data, and protection of systems against cyberattacks.

9. User Rights

Users have the following rights regarding their personal data, as outlined by the GDPR:

• Access: Obtain confirmation of the processing of their data and access that information.
• Rectification: Correct any inaccuracies or update data.
• Deletion: Request the deletion of data in cases provided by law.
• Restriction of processing: Limit the processing of personal data, if applicable.
• Portability: Receive their data in a structured format and transfer it to another data controller.
• Objection: Object to the processing of data based on legitimate interests or for direct marketing purposes.

To exercise these rights, you can contact us via email at: [3Dstore@3dartixstore.com]. We will respond to your request as soon as possible, in accordance with the applicable regulations.

10. Cookies and Tracking Technologies

3DArtiX uses cookies and other tracking technologies to collect browsing data and improve the user experience. These cookies allow us to analyze site traffic, improve functionality, and provide personalized content. You can manage your cookie preferences through your browser settings.

For more details, please refer to our Cookie Policy.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, with the indication of the date of the last version. We encourage you to check this page periodically for updates.

12. Contact

For questions, concerns, or requests regarding this Privacy Policy, you can contact us by email at: 3Dstore@3dartixstore.com or through our customer support.